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Reopening FAQ's
Reopening FAQ's

We are certified by Visit England's Good To Go Covid-19 certification and following the best practices including; following government and industry COVID-19 guidelines, have an extensive Risk Assessment in place and a thorough process to maintain cleanliness and aid social distancing.

What will happen when I first arrive?

Please follow directional signage, we are using only one entrance to the restaurant via the back entrance. You will be greeted at our outdoor host stand located at the back of the premises next to the car park and clearly marked, from there our host team member will ask if you would like food or drinks only and you will be asked for personal details for track and tracing purposes (this is mandatory from government guidance). Guests will be directed to their table from here.

Drinks only guests will be taken to our new drinks only area at the Orchard Marquee to ensure our one way system, two meter distancing and customer safety. The marquee is bar service only.

Please note, restaurant indoors is 4 guests max. per table and outdoors 6 guests max. per table. Subject to availability. Dogs are not permitted indoors due to the one way system throughout. We welcome dogs in our beer garden to the rear of the pub on a leash.

What are our hand sanitising procedures?

We are promoting extensive hand hygiene for our customers with fixed hand sanitisers points available throughout our restaurant, toilets and grounds. You will also be expected to sanitise hands on arrival at our host stand.

What can you expect within the restaurant?

The restaurant will feature floor markings which are visible by the signage throughout and our restaurant will run at a reduced capacity to keep in line with 2 meter social distancing. Orders and delivery of food will be made at your table ensuring a safe distance between our team members and customers. Tables of up to 4 guests only within the restaurant with table service only for both food and drinks. Your allotted table time is 1 hour and 30 minutes.

What are we doing to look after our team so they can look after you?

Our team are trained with our new health, hygiene and social distancing procedures to keep both the team and customers safe. All team members will be wearing PPE and can include visors, masks, apron and gloves.

Each team member is assigned specific areas and duties to give the very best service and experience possible whilst keeping safe.

How are we reducing contact?

We are minimising contact as much as possible which includes:
 

  • Wrapped cutlery and condiment sachets
  • Socially distanced ordering and delivering of food by a member of staff
  • Single-use recyclable menus
  • Card payments only and contactless where possible
  • Bar screens at the Orchard Marquee drinks only area


What are our cleaning and monitoring procedures?

We have introduced enhanced health and hygiene measures in addition to our usual high standards including frequently sanitising all items you may touch and We are continuing with our normal practice of cleaning tables, crockery, glassware and other tableware after each use.

Toilets will be monitored at all times by a member of staff to manage occupancy and avoid overcrowding. Toilets will be cleaned every 15 minutes by the cleaning team.

What have we done to improve the outdoor environment?
We have increased our outdoor seating to now include the drinks only Orchard Marquee area
Offering wider range of outdoor seating with 2 meter social distancing requirements including umbrellas.


What are our opening hours?
We will be open 7 days a week with our opening hours:
Monday-Saturday 12pm- 9pm
Sunday 12pm-6pm
What will our menu’s be like?
Our full restaurant menu will be on offer to our restaurant diners and our brand new garden menu for those sitting outdoors.


Our team will be on hand to guide you and answer any questions you may have. If you have any questions before your visit please email info@blackhorsebeamish.co.uk or call us on 01207 232 569.

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Tuesday 30th June 2020
black horse beamish

Restaurant, Retreat and Events Venue.

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Bar Times: Mon-Sat : 12am -9pm, Sun : 12pm - 6pm
Food Available: Mon-Sat : 12pm - 9pm, Sun : 12pm - 6pm

Call us on 01207 232 569 Book a Table Now