Operations Manager

Operations Manager - restaurant, accommodation and events venue

Escape to the countryside and consider a career at one of the North East's most unique events venues.

Located in the Beamish Valley conservation area, Red Row Estate is the beautiful 37 acre setting to The Black Horse Beamish, The Orchard Marquee and our extensive lavender field. On site luxury boutique accommodation is provided by our bespoke buildings, Old Red Row, Huckleberry Cottage and Red Row Retreat.

We are looking forward to adding an important new staff member to our well established team for an immediate start and seek expressions of interest. The role of Operations Manager is incredibly important for our business and we are looking for an experienced and high calibre individual who can bring a genuine interest and enthusiasm which is befitting of our beautiful venue.

We are looking for someone who puts customer service at the heart of what they do and relishes the challenge of operating in a premium environment. A high degree of self confidence and excellent communication skills are essential to get the most from this position.

Ideally, the right candidate will have significant experience in a premium hospitality setting with a proven track record in a number of core areas including restaurant management, weddings, events and accommodation.

Responsibilities -

  • The day to day management of the venue and staff
  • Overseeing and motivating a well organised and professional front of house team including HR responsibilities such as recruitment, training and discipline.
  • Calculating and monitoring shift patterns and wages
  • Monitoring the team, setting their performance targets and holding weekly meetings with the management / marketing team
  • Recording and responding to customer feedback or any complaints arising from our business activities
  • Being part of creating and implementing new ideas and strategies to bring more people to the business and drive sales within all departments.
  • Contributing to the ongoing development and diversification of our gastronomic offerings

Requirements -

  • Extremely high customer service skills and an ability to evaluate the requirements of our customer base
  • Strong financial acumen
  • A strong leader with attention to detail
  • To work effectively leading a team.
  • To demonstrate a thorough knowledge of event planning / hosting and apply this to independently planning these in advance.
  • The ability to deliver high standards of service with a genuine and approachable manner is essential.
  • To be punctual and dependable with consistent availability delivered to customers
  • To be an efficient record keeper using an online diary and have good Office IT and email capabilities.
  • Having up-to-date knowledge of industry trends
  • Minimum 2 years’ management experience in premium hospitality management is preferred

You will be IT literate in office applications and it would be advantageous for you to have some working knowledge of Rezlynx ( Guestline ).

Candidates must be eligible to live and work in the UK.

This is a full time position.

Benefits -

Pay = £ Negotiable dependent on experience, hourly rate of pay

28 days holiday per annum

Free on site parking

become part of the red row estate family
black horse beamish

Restaurant, Retreat and Events Venue.


Restaurant Serving Times:
Monday - Saturday 8:00AM -10AM, 12PM - 9:00PM
Sunday 8:00AM -10AM, 12PM - 4:00PM
Call us on 01207 232 569 Book a Table Now